Shipping Policy
Delivery area
Delivery across Greater Sydney and selected surrounding areas — more to come.
Processing time
Orders are typically dispatched within 1–3 business days, subject to stock availability.
Pre-order items
Some products are offered as pre-orders. Pre-order items will have a clearly stated estimated delivery date on the product page and at checkout. These delivery estimates override standard dispatch and delivery timeframes.
Payment for pre-orders is collected at the time of purchase. We are not currently taking pre-orders — join the waitlist on our home page to be notified when ordering reopens. If a material delay occurs, we will notify you as soon as reasonably possible.
Delivery timeframes
For in-stock items, delivery generally takes 3–7 business days. Timeframes are estimates only and are not guaranteed.
How we deliver
Orders are fulfilled by our team or selected logistics partners, depending on your location.
Delivery issues
You are responsible for providing accurate delivery information. We are not responsible for delays or issues caused by:
- Incorrect or incomplete addresses
- Missed deliveries
- Access issues
- Safe-drop arrangements made by carriers
If a delivery attempt is unsuccessful, contact us at to arrange redelivery.
Lost or delayed parcels
If a parcel is lost in transit, we will investigate and remedy by replacement or refund, subject to the outcome and your rights under the Australian Consumer Law.
Damaged goods
For damaged or faulty items, see our Refund Policy.